Customer Service with a Smile: The Jetstar Way...

So, your baby has just died of Sudden Infant Death Syndrome / SIDS while you were on a group holiday booked through Jetstar. You booked with Jetstar to maximise the benefits of cheap flights and accommodation package deals. You are looking at changing your flights in order to deal with the tragedy within the relative safety of your own home with family and friends. Unfortunately, you find out